Privacy Policy

·What Is Personal Data at ReCover Pet Care?

At ReCover Pet Care, we believe strongly in fundamental privacy rights — and that those fundamental rights should not differ depending on where you live in the world. That’s why we treat any data that relates to an identified or identifiable individual or that is linked or linkable to them by ReCover Pet Care as “personal data,” no matter where the individual lives. This means that data that directly identifies you — such as your name — is personal data, and also data that does not directly identify you, but that can reasonably be used to identify you — such as the serial number of your device — is personal data. Aggregated data is considered non‑personal data for the purposes of this Privacy Policy.

This Privacy Policy covers how ReCover Pet care (collectively, “ReCover Pet Care”) handles personal data whether you interact with us on our websites, through ReCover Pet Care apps (such as ReCover Pet Care Music or Wallet), or in person (including by phone or when visiting our retail stores). ReCover Pet Care may also link to third parties on our services or make third-party apps available for download in our App Store. ReCover Pet Care’s Privacy Policy does not apply to how third parties define personal data or how they use it. We encourage you to read their privacy policies and know your privacy rights before interacting with them. 

·Your Privacy Rights at ReCover Pet Care

At ReCover Pet Care, we respect your ability to know, access, correct, transfer, restrict the processing of, and delete your personal data. We have provided these rights to our global customer base and if you choose to exercise these privacy rights, you have the right not to be treated in a discriminatory way nor to receive a lesser degree of service from ReCover Pet Care. ReCover Pet Care does not sell your data including as “sale” is defined in Nevada and California. 

To exercise your privacy rights and choices including where a third-party service provider is acting on ReCover Pet Care’s behalf, read this full page dedicated to Data and Privacy for ReCover Pet Care. To help protect the security of your personal data, you must sign in to your account and your identity will be verified. If the Data and Privacy page is not available in your region, you can make privacy rights requests at recoverpetcare.com/contact/

There may be situations where we cannot grant your request — for example, if you ask us to delete your transaction data and ReCover Pet Care is legally obligated to keep a record of that transaction to comply with law. We may also decline to grant a request where doing so would undermine our legitimate use of data for anti-fraud and security purposes, such as when you request deletion of an account that is being investigated for security concerns. Other reasons your privacy request may be denied are if it jeopardizes the privacy of others, is frivolous or vexatious, or would be extremely impractical.

If you live in California, if you cannot access ReCover Pet Care’s Data and Privacy page, you or your authorized agent can make a request at www.recoverpet care.com/contact or by emailing support@recoverpetcare.com

Personal Data ReCover Pet Care Collects from You

At ReCover Pet Care, we believe that you can have great products and great privacy. This means that we strive to collect only the personal data that we need. The personal data ReCover Pet Care collects depends on how you interact with ReCover Pet Care. Descriptions of how ReCover Pet Care handles personal data for certain individual services are available either in settings related to those features and/or at recoverpetcare.com/my-account/.

When you create an ReCover Pet Care account, contact us (including by social media), participate in an online survey, or otherwise interact with ReCover Pet Care, we may collect a variety of information, including:

• Account Information. Your ReCover Pet Care ID and related account details, including email address, devices registered, account status, and age
• Device Information.Data from which your device could be identified, such as device serial number, or about your device, such as browser type
• Contact Information. Data such as name, email address, physical address, phone number, or other contact information
• Payment Information.Data about your billing address and method of payment, such as bank details, credit, debit, or other payment card information
• Transaction Information.Data about purchases of ReCover Pet Care products and services or transactions facilitated by ReCover Pet Care, including purchases on ReCover Pet Care platforms
• Fraud Prevention Information.Data used to help identify and prevent fraud, including a device trust score
• Usage Data.Data about your activity on and use of our offerings, such as app launches within our services, including browsing history; search history; product interaction; crash data, performance and other diagnostic data; and other usage data
• Financial Information.Details including salary, income, and assets information where collected, and information related to ReCover Pet Care-branded financial offerings
• Other Information You Provide to Us.Details such as the content of your communications with ReCover Pet Care, including interactions with customer support and contacts through social media channels 

You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to requests you may have.

·Personal Data ReCover Pet Care Receives from Other Sources

ReCover Pet Care may receive personal data about you from other individuals, from businesses or third parties acting at your direction, from our partners who work with us to provide our products and services and assist us in security and fraud prevention, and from other lawful sources.

• ReCover Pet Care may collect data about you from other individuals — for example, if that individual has sent you a product or gift card, invited you to participate in an ReCover Pet Care service or forum, or shared content with you. 
• At Your Direction. You may direct other individuals or third parties to share data with ReCover Pet Care. For example, you may direct your mobile carrier to share data about your carrier account with ReCover Pet Care for account activation, or for your loyalty program to share information about your participation so that you can earn rewards for ReCover Pet Care purchases. 
• ReCover Pet Care Partners. We may also validate the information you provide — for example, when creating an ReCover Pet Care account, with a third party for security, and for fraud-prevention purposes.

For research and development purposes, we may use datasets such as those that contain images, voices, or other data that could be associated with an identifiable person. When acquiring such datasets, we do so in accordance with applicable law, including law in the jurisdiction in which the dataset is hosted. When using such datasets for research and development, we do not attempt to reidentify individuals who may appear therein.

·ReCover Pet Care’s Use of Personal Data

ReCover Pet Care uses personal data to power our services, to process your transactions, to communicate with you, for security and fraud prevention, and to comply with law. We may also use personal data for other purposes with your consent. 

ReCover Pet Care uses your personal data only when we have a valid legal basis to do so. Depending on the circumstance, ReCover Pet Care may rely on your consent or the fact that the processing is necessary to fulfill a contract with you, protect your vital interests or those of other persons, or to comply with law. We may also process your personal data where we believe it is in our or others’ legitimate interests, taking into consideration your interests, rights, and expectations. If you have questions about the legal basis, you can contact the Data Protection Officer at recoverpetcare.com/contact.

• Power Our Services.ReCover Pet Care collects personal data necessary to power our services, which may include personal data collected to improve our offerings, for internal purposes such as auditing or data analysis, or for troubleshooting.
• Process Your Transactions.To process transactions, ReCover Pet Care must collect data such as your name, purchase, and payment information.
• Communicate with You.To respond to communications, reach out to you about your transactions or account, market our products and services, provide other relevant information, or request information or feedback. From time to time, we may use your personal data to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with ReCover Pet Care, you may not opt out of receiving these important notices. 
• Security and Fraud Prevention.To protect individuals, employees, and ReCover Pet Care and for loss prevention and to prevent fraud, including to protect individuals, employees, and ReCover Pet Care for the benefit of all our users, and prescreening or scanning uploaded content for potentially illegal content, including child sexual exploitation material.
• Personal Data Used for Personalization.If you choose to personalize your services or communications where such options are available, ReCover Pet Care will use information that we collect so that we can offer you those personalized services or communications. You can learn more about how relevant services use information to personalize your experience by reviewing the privacy information presented when you first use a service that asks to use your personal data. We make this information easy to find by presenting it with our Data & Privacy icon; it’s also available at all times on your ReCover Pet Care account online at recoverpetcare.com/myaccount.
• Comply with Law.To comply with applicable law — for example, to satisfy tax or reporting obligations, or to comply with a lawful governmental request. 

ReCover Pet Care does not use algorithms or profiling to make any decision that would significantly affect you without the opportunity for human review.

ReCover Pet Care retains personal data only for so long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Policy or in our service-specific privacy notices, or as required by law. We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy and our service-specific privacy summaries. When assessing retention periods, we first carefully examine whether it is necessary to retain the personal data collected and, if retention is required, work to retain the personal data for the shortest possible period permissible under law.

·ReCover Pet Care’s Sharing of Personal Data

ReCover Pet Care may share personal data with ReCover Pet Care-affiliated companies, service providers who act on our behalf, our partners or others at your direction. Further, ReCover Pet Care does not share personal data with third parties for their own marketing purposes. 

• Service Providers.ReCover Pet Care may engage third parties to act as our service providers and perform certain tasks on our behalf, such as processing or storing data, including personal data, in connection with your use of our services and delivering products to customers. ReCover Pet Care service providers are obligated to handle personal data consistent with this Privacy Policy and according to our instructions. They cannot use the personal data we share for their own purposes and must delete or return the personal data once they’ve fulfilled our request.
• At times, ReCover Pet Care may partner with third parties to provide services or other offerings.
• ReCover Pet Care may share personal data with others at your direction or with your consent, such as when we share information with your carrier to activate your account. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you where there is a lawful basis for doing so, if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users, or in the event of a reorganization, merger, or sale. 

·Protection of Personal Data at ReCover Pet Care

At ReCover Pet Care, we believe that great privacy rests on great security. We use administrative, technical, and physical safeguards to protect your personal data, taking into account the nature of the personal data and the processing, and the threats posed. We are constantly working to improve on these safeguards to help keep your personal data secure.

·Cookies and Other Technologies

ReCover Pet Care’s websites, online services, interactive applications, and advertisements may use “cookies” and other technologies such as web beacons. These technologies help us to better understand user behavior including for security and fraud prevention purposes, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches.

• Communications Cookies.These cookies are used to enable network traffic to and from ReCover Pet Care’s systems, including by helping us detect any errors.
• Strictly Necessary Cookies.These cookies are set as required to provide a specific feature or service that you have accessed or requested. For example, they allow us to display our websites in the proper format and language, to authenticate and verify your transactions, and to preserve the contents of your Bag when shopping online at ReCover Pet Care.com. 
• Other Cookies. These cookies are used to understand how visitors interact with our websites and online services, including by helping us to assess the effectiveness of advertisements and web searches. ReCover Pet Care also uses these cookies to remember choices you make while browsing, so we can provide you with a customized experience. 

If you prefer that ReCover Pet Care not use cookies, we provide you with the means to disable their use. If you want to disable cookies and you’re using the Safari web browser, choose “Block all cookies” in Safari’s privacy settings. If you are using a different browser, check with your provider to find out how to disable cookies. Certain features of the ReCover Pet Care website may not be available if all cookies are disabled.

In addition to cookies, ReCover Pet Care uses other technologies that help us achieve similar objectives. 

In some email messages ReCover Pet Care sends to you, we provide a “click-through URL” that links you to content on the ReCover Pet Care website. When you click one of these URLs, they pass through a separate server before arriving at the destination page on our website. We track this click-through to help us determine interest in particular topics and measure whether we are communicating with you effectively. If you prefer not to be tracked in this way, you should not click graphic or text links in email messages.

ReCover Pet Care generally treats data we collect using these cookies and similar technologies as nonpersonal data. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal data by local law, we also treat these identifiers as personal data in those regions. In addition, ReCover Pet Care sometimes combines nonpersonal data collected from these technologies with other personal data ReCover Pet Care holds. When we combine data in this way, we treat the combined data as personal data for purposes of this Privacy Policy.